Refund policy

Consumer rights
1.04 If you are contracting as a consumer, you may cancel a Contract at any time within Fourteen days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 (below). This provision does not affect any other statutory rights you may have.
1.05 To cancel a Contract, you must inform Us in writing, quoting your order number. You must also return the Product(s) to Us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation.
1.06 You will not have any right to cancel a Contract for the supply of any Products that have been made by Us to your specifications.

Our refunds policy for online sales only. (This policy is excluded from our stores where only a credit note or exchange will be given).
1.15 When you return a Product to Us:
(a) because you have cancelled the Contract between Us within the Fourteen-day cooling-off period (see clause 4.1 (above)), We will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, We will refund the price of the Product in full, including any delivery costs we charged to you. However, you will be responsible for the cost of returning the item to Us.
(b)if for any other reason (for instance, because you have notified Us in accordance with clause 18 that you do not agree to any change in these terms and conditions, or because you claim that the Product is defective), We will examine the returned Product and will notify you if you are entitled to a refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day We confirmed to you via e-mail that you were entitled to a refund for the defective Product. You will have 30 days from your original order date for products returned by because of a genuine defect, in this instance you will be refunded in full, including a refund of any delivery costs we charged to you for sending the item to you and the cost incurred by you in returning the item to Us. We will not provide a refund in relation to Products that do not have a genuine defect, or where the defect has been caused by you.
1.16 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please also refer to our terms and conditions.