FAQ's
You may not be the first person to have asked so have a look through our Frequently Asked Questions and you might find the answer that you are looking for. If not please feel free to contact our team on 0113 2010512 or email customerservice@berrysjewellers.co.uk
Do I need to set up an account to place an order?
You do not need to create an account to place an order, however, we recommend that you do as this allows you to manage your orders and makes re-ordering a lot easier. By creating an account you'll also be able to build a wish list and review your order history. You can also sign up to receive our newsletters so you'll get all the latest news about exciting new products, collections and offers. Registering is free and easy and takes no time at all.
Can I place an order over the phone?
We are unable to accept payments over the phone but we are happy to reserve an item for you and process the payment in-store when you collect your item. If you see something you like online and want further advice, feel free to call us on 0113 2010512 or email customerservice@berrysjewellers.co.uk and one of our team will be happy to help.
Can I place an order from overseas?
You can place an order from overseas but we can only deliver to registered billing address and the item will be charged in UK Sterling.
How can I pay for my purchase?
We accept Visa, Visa Electron, Visa Debit, Mastercard, Mastercard Debit, Amex, Amazon Payments, Maestro and PayPal. For items over £350 you can opt to use our finance options and spread your payments over convenient interest free instalments. Find out more about our payment options.
What method is used to ship my goods?
All orders are shipped by Royal Mail's Special Delivery insured service and a signature will be required upon receipt. Find out more about our delivery service.
How long does delivery take?
If you place your order before 3pm you can expect to receive your purchase before 1pm the following day. There are some factors that may affect delivery time such as stock availability or if we have to order a product from a supplier. In this instance we will contact you to discuss the options available. If you require your purchase for a specific date, especially during busy times such as Christmas and Valentine's Day, we strongly recommend that you place your order well in advance. Find out more about our delivery service.
Can I check the status of my order?
You should receive email updates that will allow you to track your order, or log-in to My Account and you'll be able to view the status of all your orders.
Can I have my item delivered to a Berry’s store?
Yes, you can collect your internet order from your nearest Berry's store with our Click & Collect service. If you would prefer to try an item on before you buy, our customer service team can arrange for it to be sent to your nearest store. Email customerservice@berrysjewellers.co.uk or call 0113 2010512 and they will arrange this for you.
How will my purchase be packaged?
We offer FREE gift wrapping with every purchase both online and instore so your order will arrive perfectly packaged. Our own jewellery will always arrive in an appropriate box to protect your precious purchase and branded goods will be delivered in the brand’s own box or pouch, all beautifully giftwrapped in Berry's extra special way.
Can I return or exchange an item?
We hope that you are happy with your purchase but if not you can return or exchange an item by notifying us in writing within 14 days of delivery at customerservice@berrysjewellers.co.uk or Website Orders, Berry’s Jewellers, 62 Albion Street, Leeds, West Yorkshire, LS1 6AD to find out more about refunds and exchanges.
Do you offer gift vouchers?
Yes we do and they are a perfect and easy way to give a Berry's gift. Gift Vouchers are available to purchase instore only.